Buy with Confidence
We want you
to be totally satisfied with every purchase you make
from us here at the Pebble Blue Design Company.
We aim to offer you high quality products at competitive
prices. The Pebble Blue Design Company is committed
to providing the best possible service to all our customers
and we want you to be satisfied with the service you
receive. If you are happy with the service you received,
tell your friends. If, for any reason, you are unhappy,
then please do contact us straight away so we can help.
You can contact us by email at:
info@pebblebluedesign.co.uk
or phone us on 01436 67 7884 during
our shop opening hours of 10.00 am - 5.00 pm.
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What are our terms and conditions of sale?
As a quality UK internet based business, we comply
with all UK Trading Standards and the Distance Selling
Regulations 2000 to ensure that, in addition to your
statutory rights, you are protected as a consumer. Our
aim is always that, as our customer, you are totally
happy with our product and service and detailed below
is the support and help we provide as well as some explanations
of the key regulations we comply with.
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What do the Distance Selling Regulations mean
for you as our customer?
The key features of the regulations are:
- The consumer must be given clear information about
the goods or services offered before you buy;
- After making a purchase using our secure online
payment system, the consumer must be given written
confirmation. This is done for you with our automated
order confirmation which is sent to you by email.
- The consumer has a cooling off period of 7 working
days. (At the Pebble Blue Design Company, we try and
take quality photographs of all our goods to let you
see as accurately as possible what you are purchasing.
However, we appreciate that we are "on line"
as opposed to a high street retail outlet. We sincerely
hope you are delighted with our products when they
arrive and that they live up to your expectations.
However, should you wish to return them for any reason
within the 7 day period, please email
us (cancellations cannot be accepted by phone)
and provided that they are returned unused and undamaged
in their original packaging, we will refund your money
in full within 30 working days (working days exclude
weekends and public holidays). This refund will normally
mean re-crediting your credit card if that was the
method of payment used. Please note that if you paid
a separate charge for delivery, we will also refund
this charge to you.
- The only exception to the 7 day cooling off period
is if we have produced a one off piece personalised
especially to your requirements.
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How do I pay for my goods?
Our prices
are in UK £GBP sterling. We accept credit cards
and UK Debit Cards. We also accept personal cheques
in UK £sterling with cheque guarantee card numbers
on the reverse. With personal cheques, please note that
we do not despatch goods until the cheque has cleared.
Cheques should be made payable to: "The
Pebble Blue Design Company"”
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What Credit and Debit Cards can we accept?
We can accept Visa, Maestro, Mastercard, Delta and
Solo. Unfortunately, we are currently unable to accept
American Express or Discover.
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Is Our On Line Credit Card Payment System “PROTX” secure?
 |
Yes, SAGEPAY
our payment processor company is approved by the
major UK banks and is owned by the Lloyds TSB
group. All account information is transacted on
an industry standard secure (128 bit SSL) web
page. |
The
Sagepay payment system uses a combination of established
and innovative techniques to ensure the security
and integrity of all sensitive data. Our internet
facing web servers are certified by
Verisign, this ensures that no third parties can
impersonate Sagepay to obtain secure information.
We also use
the Royal Bank of Scotland Streamline merchant
facility. |
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How do I reassure myself that the online payment
system is secure?
Transaction Security
The transfer of the more sensitive transaction details
from the Pebble Blue Design Company to Sagepay is encrypted
and digitally-signed. This ensures that the information
passed is secure and tamper-proof. Any communication
between our customers and Sagepay is encrypted to the
maximum strength supported by the customer's browser.
The customer is also protected from fraudulent use of
their card in a "card not present" environment,
by their card issuer.All data stored on Sagepay systems
is held on encrypted and highly secured databases. Sagepay
are regularly audited by Visa and MasterCard to ensure
that their systems conform to the latest security standards.
When you reach
the payment transaction stage, your browser will be
re-directed to the Sagepay Secure Servers. Look out
for the "padlock" 
symbol usually at the bottom right hand corner of your
screen. Note that the padlock only applies at the point
of the credit card data transaction. Also the browser
web address should change from http:// to https://.
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Do we sell to customers out with the UK?
At the moment, we only sell to customers within the
UK. However, we hope that as our business develops we
will be able to trade globally.
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Is our site retail only, or does it also offer
wholesale pricing?
We are a
retail online shop and outlet only.
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What about limited stock or one off items?
Some of our items are one off, very special and unique.
These are therefore sold on a strictly first come, first
served basis. Once you have ordered and paid for the
goods, our site is updated automatically to reflect the
fact that the goods have been sold and will also, in
the event of limited stock items, let you know how many
of these items we have remaining.
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Some of your popular items are quickly sold,
how do I know when they will be re-ordered and available
again?
Some of our items do sell very quickly, almost as soon
as they come in. If this is the case, we will give you
as clear an indication as possible when we expect a new
delivery. Our stock will change and develop all the time;
so many unique pieces will be replaced by different pieces
but of the same quality.
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Special Orders
If there is something that you are looking for and
it is not listed within our product catalogue, then please
do email us at info@pebblebluedesign.co.uk. If
we don’t currently stock it, we may be able to
order it in for you. We want our business to develop
in line with customer feedback and our product range
to reflect what our customers like. Full payment is required
at the time that you place a special order.
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Delivery
We aim to
despatch orders within 5 working days. In addition,
please allow for delivery time to your destination.
If there are any delays we will let you know.
Our orders are despatched by Royal Mail Special
Delivery Next Day so that you know you will get your
goods quickly and efficiently. If your order is
urgent, please specify this at the time of ordering.
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Delivery Charges to UK Mainland
£2.00
up to £20.00 Order Value
£4.00
for orders over £20.00 but less
than £100.00 in value
Postage
is free for all orders over £100.00 in
value
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What if the Goods are damaged in Transit?
No problem,
through Royal Mail Special Delivery Next Day, all items
will be traceable and insured. If they fail to arrive
or are damaged in transit then email us immediately
and, subject to the carrier’s confirmation, we
will replace as necessary. Note, we will require the
return of any damaged items before replacement or refund
can be completed.
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How do I order online?
Go to the Catalogue page, select the Category
and then the Product of your choice, then tick from any
options given, select the quantity required, click on
the "Buy" button beside picture of the product. The item
will then be added to your basket. You will then be able
to change the quantity or delete the item and continue
shopping.
The products in your basket are on display in
the "View Basket" box at the
top right of your screen as you continue to browse.
You can add or delete products from your basket at any
time.
When you go to proceed to the Checkout, if you have
not already registered with us, you will be given
the opportunity to do so. Any products already
selected, will remain in your basket until you register,
or leave the site.
When you arrive at the Checkout, select the
appropriate "Continue" button. You will then be transferred
to the secure system for your credit/debit card transaction.
Our ordering process also gives you the opportunity to
check your order and correct any errors before confirming
it.
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What happens after I have placed my order on
line?
You should receive
an auto-generated e-mail confirmation of your order.
If you do not receive this, please email us at info@pebblebluedesign.co.uk
and we will check this out for you.
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Returning Goods
Unsuitable Products
If you need
to return any products, please do so within
14 days of receipt and we will either replace the products
or refund your payment. Returned goods must
be in their original packaging and in an unused, undamaged
condition. Products unfortunately cannot be refunded
without the original receipt or proof of purchase. The
customer will pay postage charges for the return of
unsuitable products. This does not affect your statutory
rights.
Faulty Goods
If your goods are damaged or faulty, please return
them to us within 30 days of purchase with a receipt
or proof of purchase for a replacement or full refund.
For information
on how to return goods to us, please phone us at our
retail outlet on: 01436 67 7884 during our shop opening
hours of 10am - 5pm Mon-Sat quoting your invoice number
and we will be delighted to help. You can
also email us at: info@pebblebluedesign.co.uk
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Descriptions of Our Products
All our products are pictured in full colour. We have
tried to ensure that the photographs match the appearance
of the products as accurately as possible. However, there
may be slight variations in colour. Where the item is
larger than real life to show you detail we will let
you know this within the product catalogue. Sizes and
measurements are approximate but we do try to make them
as accurate as possible for you.
Galvanized, plated, metallic, silver lined and inside
lined colours may fade over time if placed in direct
sunlight or if they are exposed to water.
Our range of handmade jewellery will clearly state
where the product is made with real semi-precious stones,
hallmarked sterling silver (STS), containing solid silver
wire but not hallmarked due to under the 7.78gram weight
required by the Assay Office, freshwater pearls, Murano
glass, Dichroic glass, or Swarovski crystals.
Other references to “’amethyst”, “ gold”, “silver”, “topaz” etc
will only be descriptive of the colour i.e. the products
will not actually be made of e.g. gold but merely gold
is descriptive of the colour.
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Taking Care of your Handmade Jewellery
Some of our
handmade designer jewellery is made with wire which
is necessarily delicate and fine to achieve the look.
We do advise that these items
are handled with care and that any magnetic clasps are
eased apart carefully rather than simply removed by
pulling apart to avoid any damage to your special piece.
Perfume
and Jewellery ......
We advise
all our customers to be very careful about perfume and
jewellery. Most of us spray our favourite perfume
on around the neckline or wrist. However,
the chemicals and alcohols in modern perfumes and body
lotions can really damage metals, pearls and
many other jewellery components such as colour coated
beads, lifting the coatings off. We recommend,
therefore, that perfume is put on and left a
few minutes to dry in before putting your jewellery
on and, if possible, we advise not putting
perfume on the neck and wrist at all when wearing your
favourite pieces. Jewellery which has been damaged
by alcohol based products such as perfume or body lotions
ie damaged caused by the customer, unfortunately cannot
be returned or exchanged.
Avoiding
Tarnish ....
Silver oxidises
when it hits the air and, over time, can lose its lustre
and darken, then requiring careful cleaning with a silver
polishing cloth. One tip to keep your silver pieces
bright is to put it in an airtight polythene bag when
storing. It may not be the most glamourous storage
method, but it certainly helps!
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Data Protection
We use any information supplied when placing orders
for our own marketing and analysis only and
we totally respect the privacy of our customers. We do
not sell or share information with other companies. We
may contact you by e-mail from time to time informing
you of any new products, offers, or promotions. If you
do not wish to be contacted, simply log in to your account and edit your settings for your Newsletter subscriptions.
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Copyright and Design Rights
All copyright, design rights
and intellectual property rights existing in our designs
and products and in the images, text and design of this
website / marketing material are and will remain the
property of The Pebble Blue Design Company. Any infringement
of these rights will be pursued vigorously.
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What about Nickel regulations?
Euro Nickel Directives EN1810, EN1811, EN12472. The
directive states that products intended to come into
direct prolonged contact with the skin must not release
nickel at a rate exceeding 0.5 micrograms per square
cm per week, for a period of at least 2 years of normal
use. The majority of our beads and products will comply
with the EC Nickel Directives. Any that do contain higher
levels of Nickel will be clearly marked.
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How to contact us
If we can
be of any help or you wish to commission a special piece,
please email us at info@pebblebluedesign.co.uk
or telephone us on 01436 67 5470.
Emails from our customers are monitored every day to
ensure we maintain fast customer response times.
We hope this section of our website has been clear
and helpful. Please click on the relevant links on the
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